Blackbourn Custom Thermoforming

Shipping Policy & Information

Freight Claims

Shortages in the number of cartons or merchandise damaged in transit
It is the responsibility of the consignee to file the claim. As the shipper, we cannot allow any credit, since we cannot file the claim or collect from the carrier. The legal responsibility passes from us to the customer when the merchandise is consigned to a carrier. We will gladly supply any information and/or copies of documents we may have. All merchandise should be inspected immediately upon arrival. If damage is found, contact carrier for inspection. Inspection must be made within 10 days of delivery in order to place a claim.

Shipping Methods

We will ship from our factory via the best available route, taking into consideration the delivery area, speed of delivery, quantity of products being shipped, and cost. Shipments are normally sent via United Parcel Service. If you do not specify routing or carrier, we will make this selection for you. We cannot be held responsible for any extra charge involved if this method is not always the cheapest. We can only assure date of shipment, and cannot be held responsible for arrival date.

Weights

Weights are approximate and may very slightly.

C.O.D. Shipments

Minimal additional charge for additional handling.

Foreign Shipments

Minimal additional charge for additional handling.

Individual Mailings

For individual mailings additional charge per item plus mailer and postage will apply. Please provide mailing list on a fixed field disk. If mailing list is supplied on labels, the labels must be sorted by zip code in ascending order.

Combined Pricing

When ordering a combination of different items, pricing can be combined on stock products only.

Production Time

Production time begins upon receipt of signed purchase order and approval of credit. Most stock products ship within 24 hours of receipt of purchase order. Normal production time for non-stock products is 15 working days after receipt of order or approval of proof. Please contact us if special assistance is needed.

FOB Edgerton, MN, USA

Quoted prices do not include taxes. These fees will be prepaid and added to your invoice provided we are shipping your order and billing you for the freight. You will be billed for these fees on your original invoice if possible. If not, you will receive notification on your original invoice that charges will follow, and they will be billed within 60 days.

Special Shipping Requests

Any special requests beyond shipping the product needs to be quoted.

Returns

Unimprinted stock merchandise may be returned for credit upon written authorization from factory. The order must be returned freight prepaid and within 60 days of original shipment. A charge of 15% of the net cost of the order being returned will be charged for handling. Any return must have prior approval with code from your service specialist. Some items, because of their construction, are not returnable - check with your service specialist.